This policy explains how Top Resume Writers handles information provided through our website, client portal, career tools, email and support conversations.
Who to contact
Top Resume Writers provides resume writing and related career services. For privacy questions, access requests, corrections or deletion requests, contact Resume@topresumewriters.us using the email associated with your account or request.
Information we collect
We collect information you provide when requesting a review, ATS assessment, quotation, account, document service or support. Please share only what is relevant to your career request.
- Contact and account information, such as your name, email address and sign-in details. Passwords are stored as salted hashes rather than readable passwords.
- Resumes, cover letters, LinkedIn information you supply, career history, target roles, job descriptions, achievements, intake answers and uploaded attachments.
- Messages, advisor transcripts, expert handoff requests, delivery notes, document annotations, approvals, revision requests and related status or receipt information.
- Technical and usage information, including session identifiers, page paths, referral or campaign information, device/browser information and security logs. Hosting and communication providers may also receive network information such as IP addresses.
How we use information
We use information to provide requested career services, assess documents, prepare quotations, manage your account, deliver work, handle revisions, communicate with you and maintain service records. We also use technical information to operate the website, understand service use, prevent misuse and investigate technical problems.
Service emails can include verification codes, request confirmations, quotations, documents, messages, revision updates and relevant reminders. For optional promotional communication, you may ask us to stop by contacting us or using an unsubscribe option where supplied. Necessary account, security and active-service messages may still be sent.
Continue with Google
Google sign-in requests the basic OpenID, email and profile permissions used to identify you and connect your verified email to your client workspace. It does not request access to your Gmail inbox, Google Drive files or Google password. Google handles its own sign-in screen.
We use Google account information for the disclosed account and service purposes. You can review or remove the connection through your Google Account settings. Removing the Google connection does not by itself delete documents or service records already held by Top Resume Writers; contact us for a separate deletion request.
Automated tools, chat and voice
ATS assessments and advisor responses provide automated assistance. Information entered into advisor conversations, including transcribed speech and intake answers, can be saved with your request and shared with the team handling it. Automated results can be inaccurate and should be reviewed before use.
Voice features request browser microphone permission when used. Neural speech can run in your browser after a voice model is downloaded. Browser speech recognition or speech fallback may use services operated by your browser provider under that provider’s terms. You can use typed messages instead and manage microphone permission in your browser.
Do not submit passwords, payment card numbers, Social Security numbers, identity documents or other sensitive credentials in chat or career uploads. Remove unnecessary sensitive information from documents before sharing them.
Optional website activity analytics
With your affirmative permission, our first-party tools record public page paths, broad referral categories, generalized button/action categories, form-start and submission events, scroll milestones and approximate active time. When this permission is enabled, we may also derive approximate country, region or city from the hosting network. This is not GPS or a precise street address and can be inaccurate due to VPNs and networks. We do not record typed form values, passwords, private portal messages or uploaded resume contents through this visitor-analytics feature.
Optional visitor activity collection and basic new-visitor alerts to our team are disabled until you allow optional analytics, unless the browser already holds a prior affirmative analytics choice. A consent dialog appears for visitors without a saved decision. Rejection does not prevent browsing or using requested services. Browser Do Not Track and Global Privacy Control opt-out signals override optional analytics preferences.
With permission, a random browser identifier and a session identifier may be used for this feature. The team alert includes a public page path and time, not the visitor name, email or query string. Detailed visitor events and session summaries are eligible for deletion after 30 days during the next successful cleanup. Daily aggregate page and visit totals are maintained without session IDs. The Cookie Policy describes how to manage your choice.
Cookies and browser storage
Essential cookies and browser storage support requested logins, account security, session continuity, uploads and chat. These features can use session cookies, local storage or session storage depending on the browser and workflow. Optional public visitor analytics and admin visitor alerts rely on separate storage and run only after consent as described above.
Use the Cookie Policy page to allow or reject optional analytics at any time. Rejecting removes optional tracking identifiers from that browser, but does not remove information already received by our servers. Browser settings can also block or clear storage; doing so may sign you out or remove saved drafts and preferences on that device. Contact Resume@topresumewriters.us for access or deletion requests.
Security, location and retention
We use authenticated access controls, private file storage and other technical measures to protect information. No website, device, email system or transmission method can be guaranteed completely secure. Downloaded files, forwarded emails and copies you share are outside the portal’s access controls.
Service providers may process information outside your country, including in the United States. Retention depends on the type of record, active service needs, legal obligations and deletion requests. Our Data Retention Policy explains current expiry and cleanup behavior, including its limits.
Your requests and choices
Depending on applicable law, you may have rights to access, correct, obtain a copy of, delete or restrict use of your information, object to certain processing, withdraw consent where relevant, or raise a concern with a privacy regulator. Contact Resume@topresumewriters.us to make a request.
We may need proportionate information to verify your identity and clarify the records concerned. We will explain any lawful reason that prevents full deletion or requires some records to be retained. Closing a browser, signing out or removing a Google connection does not automatically close your account or delete service records.
Children and policy updates
Our website is intended for job seekers and professionals and is not directed to children under 13. If you believe a child has supplied personal information, please contact us so we can review and address it.
The date above identifies this version. We may update this policy as the service changes and will provide additional notice or seek consent where required.
A DIRECT LINE TO OUR TEAM
Questions about your information?
Tell us what you need help with. Please use your account email and include your reference number where available.
Resume@topresumewriters.us